We hope you are pleased with our products and customer care. Our goal is your complete satisfaction.
You may contact us by e-mailing
customerservice@canvastoclay.com. We will try to respond within 2 business days. If you would like to speak to a real person call Toll Free 1-877-376-9958 (M-F 9am-5pm). Your name and address are necessary to help us respond to the question on your order. Thanks!
Inventory Tracking:
Our inventory tracking has been set up so that you will be able to see at a glance how many of each product we have available. This eliminates most backorder situations. If you need additional items, or items by a particular artist that are not pictured on our site, e-mail us at
customerservice@canvastoclay.com, or call toll free (877) 376-9958, and we will let you know how long it will take to fulfill your request.
Delivery:
Depending on your location in the continental United States, your package will be delivered by United Parcel Service (UPS) within 2-6 business days (Monday — Friday), from the day we receive your order. Residents of Hawaii and Alaska will have their orders shipped via the United States Postal Service via Priority Mail. Such delivery may take 5-9 business days.
Shipping & Handling Information
Under $25 $5.95
$25–$49.99 $7.95
$50–$74.99 $9.95
$75–$99.99 $11.95
$100–$149.99 $13.95
Over $150 $15.95
2nd Day Delivery
Regular shipping rate + $13.00
Due to surcharges imposed by U.P.S. and FedEx for expedited shipping services, if your package is large, this amount will probably not cover the cost of expedited shipping. We will weigh and measure your package, and if it exceeds this charge, we will charge your credit card accordingly, and notify you of the additional charge via email.
Next Day Delivery
Order Value total is under $150.00 = $43.95
Order Value totals $150 and above = $59.95
Due to surcharges imposed by U.P.S. and FedEx for expedited shipping services, if your package is large, this amount will probably not cover the cost of expedited shipping. We will weigh and measure your package, and if it exceeds this charge, we will charge your credit card accordingly, and notify you of the additional charge via email.
Sales Tax
Applicable 5.5% sales tax will be added for shipments to residents of Wisconsin.
Canadian and Mexican customers, call toll free (877) 376-9958 for shipping and handling costs.
See "International Orders" below for instructions on placing an order if you live outside North America.
Guaranteed Satisfaction:
All of our gifts and artwork are inspected and of highest quality. However, if you purchased a gift which does not meet your personal expectations, you may return it within two weeks of accepting delivery. You will receive a credit or full refund of your purchase price, as you prefer.
Return Policy:
It’s no problem to return a gift. As long as the gift is unused, we’ll exchange it or refund your money. Please package the gift in its original packaging, including the packing slip, and follow these simple instructions:
- Contact us by email mary@canvastoclay.com or call us Toll Free at 1-877-376-9958 to let us know that you would like to return a gift item.
- We will give you a Return Gift Authorization number (RGA#)
- When you receive your RGA# include it in the following address:
CanvasToClay.com
RGA# ____
(you must include your RGA#)
W1276 Weiner Road
Columbus, WI 53925-1818
- Please send the package via UPS or Insured Parcel Post. This protects you in case the gift is damaged or lost in transit. If you are returning a gift because it arrived damaged, CanvasToClay will refund your shipping costs.
Customer Care:
If you are looking for a special gift, need help with your order, can’t decide, need more information on a product, want to return a gift or have a suggestion please contact mary@canvastoclay.com.
International Orders:
At the present time, we do not accept orders onlinw to be shipped outside of the United States of America. If you reside in another country and wish to place an order with CanvasToClay.com, send an email to
mary@canvastoclay.com. Please include a detailed description (including color and style options) of each product you wish to order, your name as it appears on your credit card, your home address, your shipping address, a telephone number where you can be reached, and the number and expiration date of your VISA or Mastercard. We will check out the most reasonable shipping options available, as well as the authenticity of your credit card, and notify you of shipping charges and expected delivery time. At that time you can let us know whether you want to complete the order. Then, and only then, will we package, ship, and charge you for your order.
Security:
We are part of the "AuthorizeNet" security network which employs the highest level of security to ensure that your order is confidential and secure. Secure Sockets Layer (SSL) encrypts all information exchanged between you and the web server such as credit card numbers and other personal data sent over the internet.
We process your credit cards using a secure merchant connection kit that ensures that all transactions between buyer & seller are encrypted and secure. "AuthorizeNet" authenticates the validity of the credit card being submitted to protect the buyer and the seller. We never actually see your credit card number, nor any other personal information on file with your credit card company.
Privacy:
Your privacy is safe with us. We do not sell or rent our mailing list or customer information -- ever. The information you provide us with is used only to fill your order. We do keep your address and e-mail on file so that we can send you special discounts and offers.
We do not sell, loan or exchange our customer lists -- ever. We use your address, telephone, and email information for shipping purposes only. Our goal is to serve you as quickly, professionally, and efficiently as possible -- and not to intrude into your life in any other way.
If you would like us to remove you from our mailing list, just e-mail us to let us know. We will be happy to honor your request. Simply write to:
mary@canvastoclay.com
Catalog:
Because we are a small company with a constantly changing product line, we do not at this time produce or mail a paper catalog. Our online store shows all items currently in stock.
